SHIPPING & RETURNS
SHIPPING POLICY
NOTES
Delivery delay due to COVID-19
Due to the current global epidemic situation, delivery may be delayed, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience again!
We recommend that you can monitor your local postal service for the latest information about your local delivery, as this information varies by regions.
If you have any questions about any orders in transit, please feel free to contact us. We care about you so much and we're doing our best to catch up!
Delivery
Most orders will be shipped within 1-5 business days of being placed. In busy time we may need more time to ship your order and we greatly appreciate your patience. Our top priority is to send orders to you are soon as possible!
*Please note that we only process orders on business days (Monday-Friday).
*Total Delivery Time=Processing Time+ Shipping Time
Order Status
Once your order has been shipped, we will send notifications to the email you provided when you placed the order. This notification should include a tracking number which you can use to track your package from our distribution center right to your front door.
We also record the very tracking number in account purchase history for registered users.
NOTES: if you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24 hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.
Shipping Rates
Ladylillyluxe offers Standard Shipping method.
Free standard shipping on orders over $49.00.
The shipping fee offered during checkout may differ based on your shipping address and items selected. See the below table for details.
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RETURN & EXCHANGE POLICY
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Thank you for shopping with Ladylillyluxe. Our online shop offers unique fashion products from our independent designers with high quality and reliable production. Our QC team will inspect each product before packaging in order to ensure maximum customer satisfaction.
At Ladylillyluxe, our customers' satisfaction is what we strive for. We're sorry if you are not completely satisfied with your purchase, but don't worry you can easily return and get a refund. Please do not hesitate to contact us by email at support@ladylillyluxecom. We will do our best to meet your demand.
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PRECONDITIONS FOR RETURN & EXCHANGE
-Eligible items can be returned or exchanged within 14 days of receipt of the original order.
RETURN POLICY
-In the case of the Ladylillyluxe responsibility, we will be responsible for the extra shipping fee, not including the original shipping fees.
-In the case of the customer's responsibility, customer will be responsible for the shipping fee both ways (to and from our warehouse).
-The refund or exchange will be made once the warehouse have received the return.
Ladylillyluxe Responsibility: incorrect order or defective order
Customer’s Responsibility: wrong selection of products or unwanted items
RETURN/EXCHANGE PROCESS
Step1: Request a return or an exchange, please contact our Customer Service.
Step2: Select the type of return problem on the contact us page, providing the order number and your email as required, our customer service team will contact you.
Step3: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.
Step4: Deliver your package. Make sure you get a receipt and code for tracking your parcel online.
you receive a notification as soon as your return has been processed.
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REFUND
Refunds will be processed within 3 – 14 business days upon receiving your return at the warehouse. If it has been longer than two weeks, please contact us.
The refund will be made via the same payment method used to make the purchase.